Conception, Technical Organization, and Operation
Portugal and Spain Deluxe will be entirely responsible for the conception, technical organization, and operation of your proposed Tour, which we exclusively designed according to your request and approval. Rates may vary if you wish to change the itinerary, suppliers, or venues, and we will present a new quote.
Price Alterations
Portugal and Spain Deluxe will only alter the advised quote if the quoted services are unavailable or the client specifically requests to change the itinerary, services, hotels, experiences, or venues.
Reimbursement
Services that are confirmed but not used will not be subject to reimbursement, except in the case of unforeseen force majeure, such as a natural disaster or political unrest.
Complaints
To ensure your concerns are addressed, we have a clear process for handling complaints. If you have a complaint, please send a written letter to Portugal and Spain Deluxe within 15 days after the Tour has ended. We take your feedback seriously and will do our best to resolve any issues.
Taxes
The informed prices include the VAT applicable at the time of the quote.
Liability
Portugal and Spain Deluxe is an acting agent for restaurants, sightseeing tours, and transportation companies. We cannot be held responsible or liable for any injury, loss, damage, or delay arising from or in connection with any act, omission, neglect, accident, error, or default of such persons providing these services. Portugal and Spain Deluxe is not responsible for any itinerary alteration if such changes become necessary for the safety or well-being of the passenger(s).
While we strive to provide a seamless experience, there are certain circumstances beyond our control. Portugal and Spain Deluxe cannot be held accountable for costs or other liabilities associated with terrorism, war, accident, weather, or any act of God. The Company reserves the right to refuse, accept, or retain any person as a group member. If facilities or services are unavailable for reasons beyond our control, we reserve the right to substitute comparable facilities or services with available ones. We believe in transparency and want you to be fully informed about these possibilities.
Payment Conditions
We require a 30% deposit of the trip total to reserve your trip. The balance is due within 45 days before the arrival date. Exceptions may apply to specific services to be previously informed by our team.
Payment is in Euros at a price quoted and approved, signed by you or your legal representative, and faxed to Portugal and Spain Deluxe.
Payment is to be made by bank transfer to:
- COMPANY: PORTUGAL AND SPAIN DELUXE, LDA
- ACCOUNT NR.: 2075004704330
- BANK: CAIXA GERAL DE DEPOSITOS - ÁGUAS SANTAS
- ADDRESS: Rua Dom Afonso Henriques, 1574,
- 4435-003 - Rio Tinto, Portugal
- IBAN: PT50 0035 2075 00004704330 66
- SWIFT CODE: CGDIPTPL
For Payments by Bank Transfer, please note that there is an additional fee of 45€ to cover bank transfer charges. Please email the Wire Transfer Authorization and Agreement to accounting@portugalandspaindeluxe.com.
For Payments by Bank Transfer, please consider an additional fee of 45€ for bank transfer fees.
Please email the Wire Transfer Authorization and Agreement to accounting@portugalandspaindeluxe.com.
For Payments with a Credit card, please consider an additional fee of 3% for AMEX, VISA, or MASTERCARD. You will receive a link that you should accept and confirm to proceed with the credit card charge.
Cancellations
We do not accept cancellations after the 3-month prior arrival date. Before the period mentioned above, Portugal and Spain Deluxe will charge 30% of the total as a penalty. An exception may apply to specific services that our team has previously informed.
Privacy Terms
Portugal and Spain Deluxe, Lda operates www.portugalandspaindeluxe.com. This page informs you about our policies regarding collecting, using, and disclosing Personal Information we receive from Site users. By using the Site, you agree to collect and use this information according to this policy. We only use your personal information to provide and improve the Site.