Conception, Technical Organization, and Operation
The conception, technical organization, and operation of your proposed Tour will be of entire responsibility of Portugal Deluxe and will be exclusively designed accordingly to your request and approval. Rates may vary if you wish to change the itinerary, suppliers, or venues and a new quote presented.
Price Alterations
Travel with Portugal Deluxe will not alter the advised quote unless changes of itinerary, services, hotels, experiences, or venues are required due to unavailability or requested by you, following the policy stated in the line above.
Reimbursement
Demanded or confirmed services not used are not subject to reimbursement, except for any unforeseen force major.
Complaints
To consider a complaint, one should send a written letter to Travel with Portugal Deluxe no more than 15 days after the Tour has ended.
Taxes
The informed prices include the VAT applicable at the time of the quote.
Liability
Travel with Portugal Deluxe is an acting agent for restaurants, sightseeing tours, and transportation companies. We cannot be held responsible or liable for any injury, loss, damage, or delay arising from or in connection with any act, omission, neglect, accident, error, or default of any such persons providing these services. Travel with Portugal Deluxe is not responsible for any itinerary alteration if such alterations become advisable or necessary for the safety or well-being of the passenger(s).
Travel with Portugal Deluxe cannot be accountable for costs or other liabilities associated with any act of terrorism, war, accident, weather, or any act of God. The Company reserves the right to refuse, accept or retain any person as a group member. If facilities or services are unavailable for reasons beyond our control, we reserve the right to substitute comparable facilities or services with available ones.
Payment Conditions
We require a 30% deposit of the trip total to reserve your trip. The balance is due within 45 days before the arrival date.
Exceptions may apply to specific services to be previously informed by our team.
Payment is in Euros at a price quoted and approved, signed by you or your legal representative, and faxed to Portugal Deluxe. Payment is to be made by bank transfer to:
- COMPANY: PORTUGAL DELUXE, LDA
- ACCOUNT NR.: 2075004704330
- BANK: CAIXA GERAL DE DEPOSITOS - ÁGUAS SANTAS
- ADDRESS: Rua Dom Afonso Henriques, 1574,
- 4435-003 - Rio Tinto, Portugal
- IBAN: PT50 0035 2075 00004704330 66
- SWIFT CODE: CGDIPTPL
For Payments by Bank Transfer, please consider an additional fee of 45€ for bank transfer fees. Please email the Wire Transfer Authorization and Agreement to accounting@portugaldeluxe.com.
For Payments with a Credit card, please consider an additional fee of 3% for payments with AMEX, VISA, or MASTERCARD.
- You will receive a link that you should accept and confirm to proceed with the credit card charge;
- You might be asked for your Social Security Number* during authorization. This procedure is a security measure activated by the credit card holder account to guarantee it is the client acknowledging this authorization.
* The process is easy and safe; Citibank, the card vendor, can request the last four digits of SS to protect the cardholder.
Cancellations
We do not accept cancellations after the 3-month prior arrival date. Before the period mentioned above, Portugal Deluxe will charge 30% of the total as a penalty. An exception may apply to specific services to be previously informed by our team.
Privacy Terms
Portugal Deluxe, Lda operates www.portugaldeluxe.com. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. Using the Site, you agree to the collection and use of this information per this policy. We use your Personal Information only for providing and improving the Site.
