Home \ Terms & Conditions

Payment & Confirmation Procedures 2017

Conception, Technical Organization and Operation
The conception, technical organization and operation of your proposed Tour will be of entire responsibility of Portugal Deluxe, and will be exclusively designed accordingly to your request and approval.

Changes of Program
Whenever it is possible, if you wish to change the itinerary, suppliers or venues, a new quote will be provided.

Price Alterations
Portugal Deluxe will not alter the advised quote, unless changes of itinerary, services, hotels, or venues are requested by you, following the policy stated in the line above.

Reimbursement
No reimbursement will be paid for any service not used, requested or confirmed by you, except for any unforeseen force major.

Complaints
Complaints will only be considered by written letter sent to Portugal Deluxe, in no more than 15 days after the tour has ended.

Taxes
The informed prices also include the VAT applicable at the time of the quote.

Liability
Portugal Deluxe is an acting agent for restaurants, sightseeing tours and transportation companies. As such, we cannot be held responsible or liable for any injury, loss, damage or delay arising out of, or in connection with any act, omission, neglect, accident, error or default of any such persons providing these services. Portugal Deluxe cannot also be considered responsible for any alteration of the itinerary, if such alterations become advisable or necessary for the safety and/or well being of the passenger(s). Portugal Deluxe cannot be accountable for costs or other liabilities associated with any act of terrorism, war, accident, weather or any act of God. The Company reserves the right to refuse, accept or retain any person as a member of the group. If offered facilities or services become unavailable for reasons beyond our control, we reserve the right to substitute comparable facilities or services as available.

Payment Conditions
To reserve your trip, we require a 50% deposit of the trip total. The balance must be paid within 2 months prior to arrival. Payment will be made in Euros in the price quoted in your quotation, signed by you or by your legal representative and faxed to Portugal Deluxe.
Payment is to be made by bank transfer to: 

COMPANY: PORTUGAL DELUXE, LDA
ACCOUNT NR.: 207500004704330
BANK: CAIXA GERAL DE DEPOSITOS - ALTO DA MAIA
ADDRESS: Rua D. Afonso Henriques 3103
IBAN: PT50 0035 2075 00004704330 66
SWIFT CODE: CGDIPTPL
AMOUNT TRANSFERRED MUST INCLUDE BANK TRANFER FEES.

For Payments by Bank Transfer, please consider an additional fee of 35€. Please email the Wire Transfer Authorization and Agreement to info@portugaldeluxe.com

For Payments with Credit card, please consider an additional fee of 3% for payments with MASTERCARD and VISA.
1) You will receive a link which you should accept and confirm in order to proceed with credit card charge;
2) During authorization you might be asked for Social Security Number*. This is a security measure activated by credit card holder account in order to guarantee it is the client acknowledging this authorization;
3) For amounts superior of 5.000,00 EUROS, you will be send two different links for approval and authorization (5.000,00 EUROS is the maximum amount REDUNICRE authorizes per link).

* The process is easy and safe, the last four digits only of SS is requested by the Citibank, the card vendor to protect the card holder.

Cancellations
No cancellations will be accepted after 6 month prior arrival date. In case of cancellation before the period mentioned above, a fee of 30% of the total will be charged as penalty.